We want you to be happy with your new product! Customer satisfaction is very important to us so we will go out of our way to accommodate your returns as best we can. For most items*, if you are unsatisfied with your purchase for any reason, Loll will be happy to process a return for you within 10 days of receipt of item. Before returning an item, please call us (877-740-3387) or email us to obtain return instructions. For warranty claims, see our warranty.
Items returned must be in their original condition, unassembled in their original packaging, complete with all tags, instructions, and inserts. The return must be post-marked within 10 days of receiving the item. If the return is not due to damaged merchandise, you will be responsible for the shipping cost back to us. If you have your order number, please include it on the outside of the box.
Pending inspection, a refund will be issued for the purchase price of the items returned not including shipping fees. Items will be inspected and are subject to a restocking fee if items are found damaged or missing parts. If the item is not in new condition when returned, the customer will be charged a restocking and/or re-boxing fee based on the missing items and its condition. If you refuse the delivery of a package without prior consent, you will be charged for return shipping. To avoid any confusion, please refer to the refund grading scale below.
Please be aware that furniture is susceptible to damage during transit. We take great care to pack shipments so that they will arrive safely. You may have to provide supplementary packing materials if the outer carton has been damaged during the original trip out to you. If you are returning the item, please ship with a carrier that provides tracking numbers and request insurance to ensure safe return. You are responsible to ensure the item is returned safely to Loll Designs.
*Loll will not accept returns from the outlet nor on custom orders. Contract/trade orders that are purchased at a discount are considered custom orders and cannot be returned unless deemed defective.