We want you to be happy with your new product! Customer satisfaction is very important to us so we will go out of our way to accommodate your returns as best we can. For most items*, if you are unsatisfied with your purchase for any reason, Loll will be happy to process a return for you within 10 days of receipt of the item.  

*Loll will not accept returns from the outlet nor on custom orders. Contract orders that are purchased at a discount are considered custom orders and cannot be returned unless deemed defective. Contract order cancellations are accepted within two business days of purchase. After two business days, orders will be subject to a 100% restocking fee at Loll’s discretion. 

Before returning an item, please submit the Product Return Form. For warranty claims, see our warranty. 

Items returned must be in their original condition, unassembled in their original packaging, complete with all tags, instructions, and inserts. The return must be post-marked within 10 days of receiving the item. If the return is not due to damaged merchandise, you will be responsible for the shipping cost back to us. If you have your order number, please include it on the outside of the box. 

Pending inspection, a refund will be issued for the purchase price of the items returned not including shipping fees. Items will be inspected and are subject to a restocking fee if items are found damaged or missing parts. If the item is not in new condition when returned, the customer will be charged a restocking and/or re-boxing fee based on the missing items and its condition. If you refuse the delivery of a package without prior consent, you will be charged for return shipping. To avoid any confusion, please refer to the refund grading scale below. 

Grade Refund %        Criteria
A 100%
  • No cosmetic marks, stains, burns, scuffs, rips, tears, holes, dings, dents or scratches.
B 90%
  • Any cosmetic marks, stains, burns, scuffs, rips, tears, holes, dings, dents or scratches less than one inch.
C 80%
  • Any cosmetic marks, stains, burns, scuffs, rips, tears, holes, dings, dents or scratches between one and two inches.
  • Missing parts, pieces, screws or any component that came with the item.
D 70%
  • Any cosmetic marks, stains, burns, scuffs, rips, tears, holes, dings, dents or scratches between two and six inches.
E 50%
  • Any cosmetic marks, stains, burns, scuffs, rips, tears, holes, dings, dents or scratches over six inches.
  • Any significant bends, breaks or other damage to furniture, but item is functional.
F 0%
  • Any significant bends, breaks or damage to furniture, or anything that affects the functionality of the item.

Please be aware that furniture is susceptible to damage during transit. We take great care to pack shipments so that they will arrive safely. You may have to provide supplementary packing materials if the outer carton has been damaged during the original trip out to you. If you are returning the item, please ship with a carrier that provides tracking numbers and request insurance to ensure safe return. You are responsible to ensure the item is returned safely to Loll Designs.

 

Contract order cancellations are accepted within two business days of purchase. After two business days, orders will be subject to a 100% restocking fee at Loll’s discretion. 

*Loll will not accept returns from the outlet nor on custom orders. Contract orders that are purchased at a discount are considered custom orders and cannot be returned unless deemed defective.

Sustainability

Certifications + Documentation

Cradle to Cradle + LEED

Cradle to Cradle® Certifications Emphasize Loll Designs' Commitment to the Environment and Product Transparency


Downloads

Certification

Info Sheet

Blog Post

TRUE Gold Certified

As a TRUE GOLD Level certified business, Loll HQ diverts 97.4% of waste through reuse, reduction, and recycling.

Blog Post

Visit GBCI TRUE page.

1% for the Planet

1% for the Planet connects businesses, consumers, and nonprofits, empowering all of us to drive big, positive change.

Blog Post

Beneficiaries

Red List Free

HDPE Outdoor Furniture does not intentionally contain Red List 4.0 chemicals ≥ 100 ppm at the product level.

MBDC Declaration Statement

Life Cycle Analysis (LCA)

We worked with SCS Global Services, an international leader in third-party certification, to complete a comprehensive Life Cycle Analysis (LCA) of the embodied carbon impacts for top selling products within our family of brands. Following the requirements of ISO 14067, this project examined the carbon footprint of every product stage, including upstream materials, core manufacturing, packaging, transport,
use, maintenance, and disposal at end of life

Carbon Footprint Report

Material Reutilization Program

Our products are 100% recyclable, and we are proud to produce close looped products.

Loll Material Reutilization Program PDF

Loll + the Environment