Product Return Form

For most items, if you are unsatisfied with your purchase for any reason, Loll will be happy to process a return for you within 10 days of receipt of the item. However, contract orders cannot be returned.

View Loll’s COMPLETE return policy and refund grades here: lolldesigns.com/return-policy. Unless otherwise arranged with a Loll representative, customer is responsible for the return shipping cost. Be aware that furniture is susceptible to damage during transit. We take great care to pack shipments so you must do the same. You are responsible to ensure the item is returned safely to Loll Designs. Once the product is received, we will inspect it and ensure no damage has occurred during disassembly or in the return shipping, and then issue a refund accordingly.

All returns must be received within 14 days from date noted on this form. If items are not received within 14 days this RMA is void. In order to recieve a full refund, items must be returned in their original condition. Please fill out the form below, and someone from our team will contact you about setting up a return.

 

Returns must be shipped to:

Loll Designs
6100 Waseca St,
Duluth MN, 55807

Resources

Tools + Links

COM Ordering

COM is now available across our soft seating, accessory cushions, and pillow collections.

COM ordering information PDF

Warranty
Care + Maintenance

Sustainability

Certifications + Documentation

Cradle to Cradle + LEED

Cradle to Cradle® Certifications Emphasize Loll Designs' Commitment to the Environment and Product Transparency


Downloads

Certification

Info Sheet

Blog Post

TRUE Gold Certified

As a TRUE GOLD Level certified business, Loll HQ diverts 97.4% of waste through reuse, reduction, and recycling.

Blog Post

Visit GBCI TRUE page.

1% for the Planet

1% for the Planet connects businesses, consumers, and nonprofits, empowering all of us to drive big, positive change.

Blog Post

Beneficiaries

Red List Free

HDPE Outdoor Furniture does not intentionally contain Red List 4.0 chemicals ≥ 100 ppm at the product level.

MBDC Declaration Statement

Life Cycle Analysis (LCA)

We worked with SCS Global Services, an international leader in third-party certification, to complete a comprehensive Life Cycle Analysis (LCA) of the embodied carbon impacts for top selling products within our family of brands. Following the requirements of ISO 14067, this project examined the carbon footprint of every product stage, including upstream materials, core manufacturing, packaging, transport,
use, maintenance, and disposal at end of life

Carbon Footprint Report

Material Reutilization Program

Our products are 100% recyclable, and we are proud to produce close looped products.

Loll Material Reutilization Program PDF

Loll + the Environment