To keep our production facility as efficient as possible, most Loll products are made to order with the exception of items in our In-Stock program. In-Stock products are select colors of our best-selling products that ship in 3-5 business days. For the rest of our offering, reference each product's page for that piece's production lead time (statement below add to cart button).

The estimated transit time for all products is approximately 4-6 business days. When your order leaves our facility, you will receive an email from us and from the shipment carrier with an order tracking number. 

We accept American Express, Discover, MasterCard and Visa.  Your card is charged upon placement of the order.

Financing options from Affirm are also available for those who qualify. Learn more on our Affirm page.

 If your order is shipping to...
• Alabama
• Arkansas
• Arizona 
• California
• Colorado
• Connecticut
• District of Columbia
• Florida
• Georgia
• Hawaii
• Iowa
• Idaho
• Illinois
• Indiana
• Kansas
• Kentucky
• Louisiana
• Maine
• Maryland
• Massachusetts
• Michigan
• Minnesota
• Mississippi
• Missouri
• Nebraska
• New Jersey
• New Mexico
• New York
• Nevada
• North Carolina
• North Dakota
• Ohio
• Oklahoma
• Pennsylvania
• Rhode Island
• South Carolina
• South Dakota
• Tennessee
• Texas
• Utah
• Vermont
• Virginia
• Washington
• West Virginia
• Wisconsin
• Wyoming
• All Canada Provinces
... we are required to collect sales tax.

Please reference the order confirmation email we sent you when you placed your order. You'll find a button "View your order" that will bring you to an order status page (no special login required). If your order has shipped you'll find tracking information and shipping progress.

You can also call (877-740-3387) or email us! We’ll be happy to check on it.

You may cancel or change your order within two business days of order placement. If you do need to cancel your order after two business days, it will be subject to a restocking fee. Contract/Trade orders cannot be canceled after the two-day grace period. E-Gift Cards are non-refundable.

Yup. Just submit a Material Sample Request Form, call us (877-740-3387) or email us, and we’ll get it off to you.

Our products are also sold by independent retailers throughout the United States and Canada. Check our Store Locator to find a location near you.

Check out our Yard Sale! The Yard Sale includes older models, off-colors, scratch and dent, tradeshow, and photos shoot samples and the like. We aren’t able to forecast what products may be available, and the quantities/colors are limited, so check back often.

And make sure you’re connected with us on Facebook, Twitter, Instagram and Pinterest to stay updated on special promotions.

For most items, if you are unsatisfied with your purchase for any reason, Loll will be happy to process a return for you within 10 days of receipt of the item. The Product Return Form must be submitted to process any returns. Please note Contract/Trade orders cannot be returned. See our Return Policy for more info.  

We have a  5-year  residential warranty  and a  3-year commercial warranty  for original purchases on  all of  our  HDPE  products.  Mass consumerism  generates  lots of waste  and we have  specifically sought out durable material and designed  our products  for longevity.  Additionally,  all  our parts are  replaceable, and we can simply send the necessary parts should an incident arise.    

We cannot however  warrant  against acts of nature or vandalism, so please read carefully through our full warranty  here  to understand  the coverage.   Also please note non-HDPE products like cushions and covers have different warranties.

Loll charges table rate shipping on all orders. Please visit our shipping page to view rates for the continental United States, Canada, and Alaska/Hawaii.

Loll furniture is shipped knocked down and flat-packed to save on costs and resources. Most products ship via FedEx ground while large oversized items ship flat-packed on 4’x8′ pallet(s) via a third party trucking company.  If you ordered an oversized product, you will be contacted by the shipping company when the order reaches your vicinity to schedule a window for the delivery.  It will be a curbside delivery and the pallet(s) will be lowered to the ground by the shipper, but you will be responsible for removal of the pallet and packaging. Click here for more information about shipping for oversized orders.

We have gone to great lengths to make our furniture assembly very simple. Your shipment will include easy-to-follow instructions and any tools that you need to assemble your furniture. For more details, watch our general assembly tips video.

General ship time is approximately 3-5 business days. To inquire about possible expedited shipping or white glove services, please call us at 877-740-3387 or email us for a quote.

Absolutely! Products can be picked up at our headquarters in Duluth. Just select “pick up” when you place your order, and we’ll contact you when it’s ready.

Not to worry, if it is shipping via FedEx, you can sign up for FedEx Delivery Manager to redirect your shipment to a FedEx location or Walgreens.

We have gone to great lengths to ensure a very user friendly assembly experience. Our lock block system and design make the process simple and possibly even enjoyable. All products ship with a Loll tool and assembly instructions, so you have everything you need to assemble. If you are assembling multiple products, you might consider the Pro Tool Kit.

Check out these videos to get a better understanding of how to assemble your Loll furniture.

Please inspect your purchase immediately upon receipt. If the item(s) sent was damaged or seems incorrect/defective, please email us photos of the product. Please do not send these items back prior to contacting Loll, as the majority of the time we are able to resolve issues by sending replacements parts.

Doh! Don’t worry – You can download instructions from each product page's shipping + assembly section on our website.

We apologize! Please fill out our parts order request, and we will send you the necessary parts STAT. And again … sorry ’bout that.

We want you to be happy with your new product! Customer satisfaction is very important to us, so we will go out of our way to accommodate your returns as best we can. View our return policy.

Loll products are made with recycled high-density polyethylene (HDPE) primarily from milk jugs (#2 plastics). Milk jugs are used because the plastic is closest to white, which allows us to create Loll’s variety of colors. Read more about Loll’s materials.

We have tried our best to accurately represent product colors on our website. However, due to the nature of electronic media, color of actual products may differ slightly from how they appear on this website and on your particular computer.

Similar to other materials, like wood or fabric, our colors may vary. Loll products are made from post-consumer recycled material, and color and texture may differ from product to product and within a finished product. For example, an Adirondack chair is made with 22 parts, and some parts may be made from different sheets, which may have varying color tones. We work closely with our material supplier on quality control for the best consistency possible, but material color may naturally fluctuate.

To view a material sample, please submit a Material Sample Request Form, call our headquarters (877-740-3387) or email us.

Yes. Loll products are manufactured with a highly weatherable high-density polyethylene (HDPE) sheet. Our post-consumer resin includes a superior UV additive designed for plastics that improves exterior durability, greatly reducing characteristic surface degradation caused by sunlight and other UV light sources. Pigments/color concentrates are formulated with the best weathering pigments available in the market in a particular color space.

In most applications, probably not. Further, darker colors are naturally much more resistant to change than lighter colors. When products are placed in full direct sun, testing has shown NO significant change of color over time for:

• Black
• Charcoal Grey
• Cloud White
• Sky Blue
• Navy Blue
• Driftwood
• Sage
• Fog
• Ash Blue

Testing has shown INCREASED change of color over time for:

• Apple Red
• Sunset Orange
• Leaf Green
• Chili

No. The sun is very hard on materials that have constant direct exposure, and we cannot guarantee the material color will not change over time. However, the high-density polyethylene (HDPE) material that Loll uses has a UV stabilizer and is very resistant to color shift. The color is not a finish coat; it is a pigment embedded in the material throughout. You will never have to paint or stain Loll furniture.

Some pieces use Richlite natural paper composite as structural elements that are mostly hidden from sight. The Salmela Collection incorporates black Richlite in visible elements. Black Richlite will remain black for years with some apparent weathering. For more details, read our full warranty.

Our high-density polyethylene material will withstand chlorine, and has been placed in many zero depth pools and waterpark projects.

Our hardware is stainless steel and is meant to resist the elements. However, a salt water environment is very harsh and even stainless steel will begin to show rust over time.  Keep in mind that surface rust on a bolt does not mean the product is failing, and fortunately most hardware on Loll furniture is either hidden or discretely placed.  In any case, rinsing your Loll furniture regularly with fresh water will help avert hardware rust.

All bolts come standard with a thread coating to reduce bolts loosening after assembly.

If your Loll products can’t enjoy a second life with someone else, or are no longer usable, we encourage you to help us ensure they don’t end up in the landfill. Our HDPE material can’t be recycled with typical curbside recyclables, so to ensure they get recycled properly, please send parts or disassembled products back to us through our Material Reutilization Program. We’ll remove any hardware and send on to an industrial waste processing facility where they can be repurposed into another useful product. No excuse for single use! Please reach out to customer service to notify them of the incoming product.

Loll Designs Material Reutilization
6100 Waseca St
Duluth MN 55807

Loll furniture will not rot and requires no paint, stain or ongoing maintenance to keep its beautiful appearance. It is a good idea to occasionally inspect the furniture fastening to ensure bolts are not loosening. Daily expansion and contraction caused by heating and cooling can occasionally loosen hardware.

Watch the video below for more information on seasonal maintenance or check out the video on the Loll Cleaning Kit.

Most often, a simple hose-off will do the trick. If there is more dirt, a simple wet rag and natural spray cleaner should be sufficient. Microfiber towels also work great. If there is dirt embedded in the texture, use mild soap and water and a stiff but gentle-bristled brush. You can power wash your furniture if you like that sort of thing.

Watch the videos below for more information on cleaning using our cleaning kit:

Sunbrella fabric, is the best available in the outdoor market, and is fabricated to be stain, mildew, and fade resistant.   While the fabric does contain a finish that is water repellant, for better longevity, we do recommend covering or storing your product during heavy rainstorms or through the winter months.  Sunbrella fabrics can, however, withstand seaside conditions and chlorine environments.  The cushions are easy to clean, and we recommend simply spot cleaning with a mild soap and water.  For more thorough instructions, please visit Sunbrella’s cleaning page. 

Nothing! Our durable HDPE can be left out year round. Designed to weather all four seasons, there is no need to store or cover your furniture in the winter. Our only recommendation is if by chance you receive an abnormal amount of snow, like feet upon feet, to give your furniture a little relief and carefully shovel some of that snow off of it.

Once assembled, Loll products are intended to stay assembled.

Yes! Just don’t throw it in the fire. The melting point of our material is 275°F – which means if you do have a problem with melting, you’ve got bigger problems to worry about first.

Fret not if a part of your Loll becomes damaged! Our products are made so that parts can be replaced. Please fill our our parts order request and we can provide a quote for the replacement parts needed.

We do! We also work with outside designers from time to time, including Eric Pfeiffer, Studio Murmur, David Salmela, Ralph Rapson and others.Read more about our design partners.

All of our products are designed and manufactured in house at our headquarters in Duluth, MN, USA. We are proud to offer made-in-America products.

Please visit our Retailer Location page to find a retail store in your vicinity.  Please keep in mind that our retailers will only have a selection of our products.  If you are looking for a specific product, please call ahead to confirm what they have on display. 

If you happen to be in our hometown of Duluth, Minnesota, stop by Bent Paddle Brewing where we're hosting The Yard with a full array of seating and dining pieces to try out while you're enjoying a cold one.

You heard right! Check out our About Page to learn how we got started with these lollygagging shenanigans.

We thought you’d never ask! Please connect with us on Facebook, Twitter, Instagram and Pinterest.

Yes. We offer discounts to qualified trade professionals. Please visit our trade program page for more information.