lol•ly•gag

-verb
“To recline or lean in a relaxed or indolent manner.”

Where else can I buy Loll products?

Our products are also sold by independent retailers throughout the United States and Canada. Check out our Store Locator to find a store near you. Friends in Alaska, Hawaii and Canada must call us directly to place orders and do not qualify for free shipping promotions.

How long will it take to receive my order?

To keep our production facility as efficient as possible, most Loll products are made to order. Our current production timeline is approximately 3-4 weeks plus transit time (approximately 3-5 business days). When your order leaves our facility you will receive an email with an order tracking number.

What are my payment options?

We accept American Express, Discover, MasterCard and Visa. We won’t charge your card until we ship your product!

Will my order be taxed?

If your order is shipping to a Minnesota address we are required to collect sales tax.

How do I find the status of my order?

Call or e-mail us! We’ll be happy to check up on it.

Can I cancel my order?

You are able to cancel your order within five business days of placing your order. Please remember we do make all orders made to order; we do not keep an inventory of stock. If you do need to cancel your order after five business days, it may be subject to a 20% restocking fee.

Do you offer color swatches?

Yup. Please call or e-mail us with a good ship-to address and your requested sample will be sent to you free of charge or submit a Color Sample Request.

Missing product assembly instructions?

Doh! All assembly instructions are available and downloadable on each individual product page on www.lolldesigns.com.

Order missing parts?

We apologize! Please call us at 877-740-3387 x 1 or email us at sales@lolldesigns.com and we will send you the necessary parts STAT. And again… sorry ’bout that.

What is your privacy policy?

We value your privacy and do not sell your information to any companies. For detailed information, please review our entire Terms and Conditions.

Wanna… write?

Our office address is: Loll Designs 5912 Waseca Street Duluth, Minnesota 55807 e-mail: sales@lolldesigns.com

Pick up your order?

Our production facility address is: 5912 Waseca Street Duluth, Minnesota 55807

Do you offer trade discounts?

Yes. We offer discounts to qualified Trade professionals. Please visit www.lolltrade.com for more information.

Who designs your products?

We do! We also work with outside designers from time to time, including Eric Pfeiffer, Christopher Douglas, Eva Sobesky, Studio Murmur, and others. Check out our Loll+ page for more information.

Did I hear you used to make skateboard parks?

You heard right! Want to learn how we started lollygagging? Check out our company history.

What kind of material is Loll made out of?

Loll products are made with 100% recycled high-density polyethylene (HDPE) primarily from milk jugs (#2 plastics) that you take out to the curb every week. Milk jugs are used due to their lack of pigment so Loll’s vibrant colors can be created. As Loll material is a post-consumer recycled material, the medium to create the material does inevitably fluctuate. Although we do continuously strive for the best consistency possible, material color and texture may slightly vary from sheet to sheet and thus product to product. Read more about Loll Materials

Is there ultraviolet (UV) stability in Loll material?

Yes. Loll products are manufactured with a highly weatherable HDPE sheet. Our post consumer resin includes a superior UV additive designed for plastics that improves exterior durability, greatly reducing characteristic surface degradation caused by sunlight and other UV light sources. Pigments / color concentrates are also added that are formulated with the best weathering pigments available in the market in a particular color-space.

Is fading covered under warranty?

No. The sun is very hard on materials that have constant direct exposure and we cannot guarantee the material color will not change over time. However, the HDPE that Loll uses has a UV stabilizer and is very resistant to fading. The color is not a finish coat; it is a pigment embedded in the material throughout. Some pieces use Richlite natural paper composite. Richlite will patina as it weathers and the lighter, natural colored material will redden or turn grayish. Black will remain black for years but with some apparent weathering. You will never have to paint or stain Loll Furniture. Our Warranty.

Will I see any change of color in my product?

The good news is that in most applications probably not. Further, darker colors are naturally much more resistant to change than lighter colors.
When products are placed in full direct sun, testing has shown NO significant change of color over time for:

  • Black
  • Charcoal Grey
  • Chocolate Brown
  • Cloud White
  • Evergreen
  • Sky Blue

Testing has shown INCREASED change of color over time for:

  • Apple Red
  • Sunset Orange
  • Leaf Green
  • Sand

What kind of maintenance will I have to do to keep my Loll Furniture looking good?

NONE! Loll furniture will not warp, rot, require paint or stain or any ongoing maintenance to keep its beautiful appearance. It is a good idea to occasionally inspect the furniture fastening to ensure bolts are not loosening. Daily expansion and contraction caused by heating and cooling can occasionally loosen hardware.

Check out our new Cleaning Kit video:

Check out the Required Seasonal Maintenance video:

How should I clean my Loll Furniture?

Mostly you will find a simple hose-off will do the trick. If there is a little more dirt, a simple wet rag and natural spray cleaner should be sufficient to keep Loll furniture clean. Microfiber towels work great! If there is dirt embedded in the texture, you can do well with a mild soap and water and a stiff but gentle bristled brush. You can power wash your furniture if you like that sort of thing.

Check out our new Cleaning Kit video:

Check out the Required Seasonal Maintenance video:

Is it safe to use / keep my Loll Furniture by a fire pit?

Yes! Just don’t throw it in the fire. The melting point of our material is 275°F – which means if you do have a problem with melting, you’ve got bigger problems to worry about first… like the fact that your legs are on fire.

How do Loll products ship?

Loll furniture is shipped knocked down, flat-packed to save on costs and resources. We have gone to great lengths to make our furniture assembly very simple. Your shipment will include easy-to-follow instructions and any tools that you need to assemble your furniture. For more details, see our Assembly Videos on YouTube! Check out the General Assembly Tips video:

How much does shipping cost?

Loll charges a minimal shipping fee of 7% of the total retail cost for FedEx ground shipping to the continental United States. The shipping fee to Hawaii or Alaska is 25% of the total retail cost. The shipping fee to Canada is 14% of the total retail cost. Our Pliny Collection ships assembled and rates are slightly higher. Those rates are shown at checkout.

Some oversized items, which are not available for direct purchase online, ship on a pallet and require a special shipping method. Please call Loll directly for shipping details and quotes.

Do you offer expedited shipping?

Most Loll products ship in 3-5 business days. To inquire about possible expedited shipping options, please call Customer Service at 877-740-3387 x 1 or email sales@lolldesigns.com for a quote.

Can I pick up my order?

Absolutely! Select “pick up” when you place your order… and we’ll contact you when it’s complete.

What if something arrives damaged?

Please inspect your purchase immediately upon receipt. If damage is visible, reject the shipment, be sure the driver notes the damage and contact Loll as soon as possible. If you are not available at the time of delivery and cannot reject a damaged shipment, keep all components of the delivery and contact sales@lolldesigns.com or 877-740-3387 x1. We will request a photo of the damaged product as well as the packaging. We will file a damage claim with the shipper and ship a replacement as soon as possible. If the item(s) sent was incorrect, or defective, please contact sales@lolldesigns.com or 877-740-3387 x1. Please do not send these items back prior to contacting Loll. Loll must receive goods in new condition to fully credit you for the return or exchange. We cannot accept collect deliveries (COD’s).