Orders

How long will it take to receive my order?

To keep our production facility as efficient as possible, Loll products are made to order. Our current production timeline is approximately 5-6 weeks, plus transit time (approximately 3-5 business days). When your order leaves our facility, you will receive an email from FedEx with an order tracking number.

What is the Loll Quick Ship Program?

Select products are in-stock and available to ship in 2-3 business days. View the products and available colors here.

What payment options do you accept?

We accept American Express, Discover, MasterCard and Visa. You won’t be charged until we ship your product.

Will my order be taxed?

If your order is shipping to a Minnesota address, we are required to collect sales tax.

How do I find the status of my order?

Call (877-740-3387) or email us! We’ll be happy to check on it.

Can I cancel my order?

You may cancel your order within five business days of placing your order. Please remember all products are made to order. We do not keep an inventory of stock. If you do need to cancel your order after five business days, it will be subject to a 20% restocking fee.

Do you offer material swatches?

Yup. Just submit a Material Sample Request Form, call us (877-740-3387) or email us, and we’ll get it off to you.

Where else can I buy Loll products?

Our products are also sold by independent retailers throughout the United States and Canada. Check our Store Locator to find a location near you.

Do you guys offer any sales or discounts?

Check out our Outlet! The Outlet includes older models, off-colors, scratch and dent, tradeshow, and photos shoot samples and the like. We aren’t able to forecast what products may be available, and the quantities/colors are limited, so check back often.

And make sure you’re connected with us on Facebook, Twitter, Instagram and Pinterest to stay updated on special promotions.

Can I return my order?

For most items, if you are unsatisfied with your purchase for any reason, Loll will be happy to process a return for you within 10 days of receipt of item. Please see our Return Policy for more info.

Shipping

How much does shipping cost?

Loll charges a minimal shipping fee of 7% of the total retail cost for FedEx ground shipping to the continental United States. The shipping fee to Hawaii or Alaska is 25% of the total retail cost. The shipping fee to Canada is 10% of the total retail cost. Our Pliny Chair ships assembled and rates are slightly higher (rates shown at checkout).

Oversized items, which cannot ship via FedEx, are charged the standard 7% and an additional handling fee of $175. This fee covers the palletization, and extra services involved in getting your oversized product to your doorstep safe and sound. Your total shipping costs will be calculated at checkout.     

How do Loll products ship?

Loll furniture is shipped knocked down and flat-packed to save on costs and resources. Most products ship via FedEx ground while large oversized items ship flat-packed on 4’x8′ pallet(s) via a third party trucking company.  If you ordered an oversized product, you will be contacted by the shipping company when the order reaches your vicinity to schedule a window for the delivery.  The pallet(s) will be lowered to the ground by the shipper, but you will be responsible for removal of the pallet and packaging. 

We have gone to great lengths to make our furniture assembly very simple. Your shipment will include easy-to-follow instructions and any tools that you need to assemble your furniture. For more details, watch our general assembly tips video.

General Assembly Tips video:

Do you offer expedited shipping?

General ship time is approximately 3-5 business days. To inquire about possible expedited shipping options, please call us at 877-740-3387 or email us for a quote.

Can I pick up my order?

Absolutely! Products can be picked up at our headquarters in Duluth. Just select “pick up” when you place your order, and we’ll contact you when it’s ready.

Receiving My Order

I’m unsure of the assembly part, how does that work?

We have gone to great lengths to ensure a very user friendly assembly experience. Our lock block system and design make the process simple and possibly even enjoyable. All products ship with a Loll tool and assembly instructions, so you have everything you need to assemble. If you are assembling multiple products, you might consider the pro tool kit.

Check out these videos to get a better understanding of how to assemble your Loll furniture.

What if something arrives damaged?

Please inspect your purchase immediately upon receipt. If the item(s) sent was damaged or seems incorrect/defective, please email us photos of the product. Please do not send these items back prior to contacting Loll, as the majority of the time we are able to resolve issues by sending replacements parts.

My package did not come with assembly instructions. How can I get them?

Doh! Don’t worry – You can download instructions on each product page on our website.

I’m missing product parts. How can I get them?

We apologize! Please call us (877-740-3387) or email us, and we will send you the necessary parts STAT. And again … sorry ’bout that.

What is your return policy?

We want you to be happy with your new product! Customer satisfaction is very important to us, so we will go out of our way to accommodate your returns as best we can. View our return policy.

Material

What kind of material is Loll made from?

Loll products are made with 100% recycled high-density polyethylene (HDPE) primarily from milk jugs (#2 plastics). Milk jugs are used because the plastic is closest to white, which allows us to create Loll’s variety of colors. Read more about Loll’s materials.

Does the color fluctuate between products?

We have tried our best to accurately represent product colors on our website. However, due to the nature of electronic media, color of actual products may differ slightly from how they appear on this website and on your particular computer.

Similar to other materials, like wood or fabric, our colors may vary. Loll products are made from post-consumer recycled material, and color and texture may differ from product to product and within a finished product. For example, an Adirondack chair is made with 22 parts, and some parts may be made from different sheets, which may have varying color tones. We work closely with our material supplier on quality control for the best consistency possible, but material color may naturally fluctuate.

To view a material sample, please submit a Material Sample Request Form, call our headquarters (877-740-3387) or email us.

Is there ultraviolet (UV) stability in Loll material?

Yes. Loll products are manufactured with a highly weatherable high-density polyethylene (HDPE) sheet. Our post-consumer resin includes a superior UV additive designed for plastics that improves exterior durability, greatly reducing characteristic surface degradation caused by sunlight and other UV light sources. Pigments/color concentrates are formulated with the best weathering pigments available in the market in a particular color space.

Will the color of my product change over time?

In most applications, probably not. Further, darker colors are naturally much more resistant to change than lighter colors.
When products are placed in full direct sun, testing has shown NO significant change of color over time for:

  • Black
  • Charcoal Grey
  • Chocolate Brown
  • Cloud White
  • Evergreen
  • Sky Blue

Is fading covered under warranty?

No. The sun is very hard on materials that have constant direct exposure, and we cannot guarantee the material color will not change over time. However, the high-density polyethylene (HDPE) material that Loll uses has a UV stabilizer and is very resistant to fading. The color is not a finish coat; it is a pigment embedded in the material throughout. You will never have to paint or stain Loll furniture.

Some pieces use Richlite natural paper composite as structural elements that are mostly hidden from sight. The Salmela Collection incorporates black Richlite in visible elements. Black Richlite will remain black for years with some apparent weathering. For more details, read our full warranty.

Can Loll furniture be exposed to chlorine?

Our high-density polyethylene material will withstand chlorine, and has been placed in many zero depth pools and waterpark projects.

What about placing Loll in sea-side environments?

Our hardware is stainless steel and is meant to resist the elements. However, a salt water environment is very harsh and even stainless steel will begin to show rust over time.  Keep in mind that surface rust on a bolt does not mean the product is failing, and fortunately most hardware on Loll furniture is either hidden or discretely placed.  In any case, rinsing your Loll furniture regularly with fresh water will help avert hardware rust.

Care and Maintenance

What kind of maintenance will I have to do to keep my furniture looking good?

Loll furniture will not warp or rot and requires no paint, stain or ongoing maintenance to keep its beautiful appearance. It is a good idea to occasionally inspect the furniture fastening to ensure bolts are not loosening. Daily expansion and contraction caused by heating and cooling can occasionally loosen hardware.
Watch the videos below for more information on our cleaning kit and seasonal maintenance.

Check out our new Cleaning Kit video:

Check out the Required Seasonal Maintenance video:

 

How should I clean my furniture?

Most often, a simple hose-off will do the trick. If there is more dirt, a simple wet rag and natural spray cleaner should be sufficient. Microfiber towels also work great. If there is dirt embedded in the texture, use mild soap and water and a stiff but gentle-bristled brush. You can power wash your furniture if you like that sort of thing.
Watch the videos below for more information on our cleaning kit and seasonal maintenance.

What should I do with my furniture when winter comes?

Nothing! Our durable HDPE can be left out year round. Designed to weather all four seasons, there is no need to store or cover your furniture in the winter. Our only recommendation is if by chance you receive an abnormal amount of snow, like feet upon feet, to give your furniture a little relief and shovel some of that snow off of it.

Can I take my furniture apart?

Once assembled, Loll products are intended to stay assembled.

Is it safe to keep my Loll furniture by the fire pit?

Yes! Just don’t throw it in the fire. The melting point of our material is 275°F – which means if you do have a problem with melting, you’ve got bigger problems to worry about first.

My dog ate my Lollygagger Lounge arm. Now what?

Fret not if a part of your Loll becomes damaged! Our products are made so that parts can be replaced. Please email us a photo of the damaged piece, and we provide a quote for the replacement parts needed.

General Company

Who designs your products?

We do! We also work with outside designers from time to time, including Eric Pfeiffer, Studio Murmur, David Salmela, Ralph Rapson and others. Read more about our design partners.

Where are your products made?

All of our products are designed and manufactured in house at our headquarters in Duluth, MN, USA. We are proud to offer made-in-America products.

Did I hear you used to make skateboard parks?

You heard right! Check out our About Page to learn how we got started with these lollygagging shenanigans.

I’m into socializing. Where can I find you online?

We thought you’d never ask! Please connect with us on Facebook, Twitter, Instagram and Pinterest.

Do you offer trade discounts?

Yes. We offer discounts to qualified trade professionals. Please visit our trade website for more information.